Store Policy
CUSTOMER CARE
At Auslanity, the complete satisfaction of our customers is our top priority. Check out some of our frequently asked questions below to get the information you’re looking for. Contact us with any other thoughts or questions.
PRIVACY & SAFETY
What is the type of information Auslanity receives from site visitors?
Auslanity receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
​
Why do we collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
-
To provide and operate the Services;
-
To provide our Users with ongoing customer assistance and technical support;
-
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
-
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
-
To comply with any applicable laws and regulations
​​
How do we store, use, share and disclose site visitors' personal information?
Auslanity is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by Auslanity adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, Paypal and Afterpay. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
​
How do Auslanity communicate with the site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
​
Can site visitors withdraw their consent?
Absolutely!
If you don’t want us to process your data anymore, please contact us at auslanity@gmail.com
​
Privacy policy updates
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at auslanity@gmail.com
WHOLESALE INQUIRIES
Currently we don't offer wholesale, However we do plan sometimes in the future,
Email us to be added to the list.
PAYMENT METHODS
We offer Credit/Debit Cards via Square, PayPal and Afterpay.